AI automations for online stores and retailers, built and run for you
Online stores and retailers repeat the same work at scale: answering where-is-my-order, processing returns, keeping listings in sync and reordering stock. We build AI agents that do that work inside Shopify, your helpdesk, marketplaces and ERP, with your team approving refunds and purchases above your limits.
- Live in 3 to 6 weeks
- Works inside your current tools
- Your people approve what matters
E-commerce & Retail
D2C brands & online stores
Direct-to-consumer brands see the same questions every day: where is my order, how do I return this, does this size fit. These automations answer them inside your store and helpdesk and turn hesitant shoppers into orders.
Order Status ("Where Is My Order?") Automation
Answers where-is-my-order questions with live carrier tracking and steps in early when a delivery is late or stuck.
See the outcomeRefunds & Returns Processing
Checks return eligibility, issues labels, and approves refunds or exchanges within your policy and value limits.
See the outcomeCart Recovery & Pre-Sale Questions
Answers pre-sale questions on size, stock and shipping and follows up on abandoned carts with helpful, specific replies.
See the outcomeE-commerce & Retail
Marketplace sellers
Selling on Amazon, Walmart and eBay alongside your own store means keeping titles, attributes, prices and stock right everywhere. These automations write and check product data and keep every channel in sync.
Product Catalog Enrichment
Turns supplier sheets and images into complete, on-brand product titles, descriptions and attributes for each channel.
See the outcomeMarketplace Listing & Inventory Sync
Keeps listings, prices and stock aligned across Shopify, Amazon, Walmart and eBay and flags suppressed or rejected listings.
See the outcomeE-commerce & Retail
Multi-location retail & franchises
Retail chains and franchises run the same decisions across many locations: what to reorder, how much, and how to keep each store's local pages active. These automations make those decisions consistent and quick.
Purchasing & Inventory Replenishment
Suggests reorders from sales, stock and lead times for each location and drafts purchase orders for your buyers to approve.
See the outcomeSocial Media Publishing & Replies
Plans and drafts posts for every location's accounts, answers routine comments and flags complaints to the right manager.
See the outcomeAcross the industry
Automations every e-commerce & retail business can use
These work for any type of business in this industry, alongside the automations above.
Support Ticket Triage & Resolution
Every ticket read, routed and answered before your queue piles up
See the outcomeCustomer Feedback & Review Insights
Hear what every ticket, survey and review says, every week
See the outcomeReview & Reputation Management
Every review answered in your voice and every unhappy customer reached in time
See the outcomeHow it works
From kickoff to live in 3 to 6 weeks
Every automation follows the same path. You see it working on your own data before it handles live work.
- 1
Week 1
Discovery and access
We map the workflow with your team, agree the outcomes and KPIs, measure today's baseline and get secure access to your tools.
- 2
Weeks 2–3
Build and connect
We build the agents and connect your systems, with your rules, approval steps, permissions and logging.
- 3
Weeks 3–5
Test and pilot
We test on your real history, then run a pilot on live work while your team reviews what the agent does.
- 4
Weeks 4–6
Go live and hand over
We roll out in stages, train your team, hand over dashboards and runbooks, and keep improving it with you.
Included with every automation
Executive Ask: ask your business anything
One plain-English assistant connected to the systems you run: CRM, helpdesk, ERP and accounting, HR, inbox and documents. Leaders get sourced answers in seconds and can trigger actions with approval. It respects everyone's existing permissions and logs every answer.
See Executive AskAsk it, for example
- Which carrier caused the most late deliveries and support contacts last month?
- Which products were returned most last month, and what reasons did customers give?
- Which questions did shoppers ask most this week right before abandoning their carts?
Which e-commerce platforms do you work with?
Shopify and Shopify Plus, BigCommerce, Magento (Adobe Commerce) and WooCommerce, plus marketplaces such as Amazon, Walmart and eBay, helpdesks such as Gorgias, Zendesk and Freshdesk, and ERPs such as NetSuite. We confirm your exact stack during discovery.
Can the agent issue refunds?
Within the rules you set. It can approve standard returns and refunds under a value limit and route the rest to your team with the order history attached. Every action is logged.
Will it handle peak season volume?
Yes. Agents scale with volume, which is when they help most. We test on your past peak data before go-live so you know how it behaves on your busiest days.
Other industries
Get e-commerce & retail work done for you
Tell us what slows your team down. A senior engineer replies within one business day with the right automation, scope and timeline.
Live in 3 to 6 weeks · Priced after a short call · Company emails only