Done For You

Done-For-You Customer Support Automations

Tickets, inboxes, orders and refunds handled end to end, with your team on the cases that need a person. Each automation is built, connected and run for you, live in 3 to 6 weeks.

Support Ticket Triage & Resolution

Every ticket read, routed and answered before your queue piles up

No more manual sorting. Each ticket arrives in the right group with category, priority, product and language already set, so agents start the shift by solving instead of sorting.
Routine tickets closed in minutes. Questions with a clear answer in your help center or account data get a grounded reply right away, sent on its own or after one click from an agent.
Hard tickets reach the right expert with context. Complex or angry tickets go straight to a senior agent with a summary, the customer's history and the most similar solved cases attached.

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Order Status ("Where Is My Order?") Automation

Answer every "where is my order?" message with live carrier data

Answers without an agent. Order status questions get an accurate reply with the latest carrier scan and a realistic delivery estimate, in the channel the customer used.
Problems spotted before the customer writes. Parcels with no scan, a failed delivery or a stuck customs status are flagged daily, and the customer gets a heads-up before they need to ask.
Claims and reships handled in order. Lost or damaged parcels get a prepared carrier claim or reship request with all the evidence, waiting for one approval.

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Refunds & Returns Processing

Returns approved, labeled, received and refunded without the spreadsheet

Consistent policy decisions. Every request is checked against the same rules for return window, item condition, final sale items and customer history, with the reason written on the ticket.
Refunds tied to what actually came back. Refunds and credits are prepared only after the warehouse scan or inspection matches the items on the return, which stops paying out for goods that never arrived.
Fewer "where is my refund?" messages. Customers get an update when the label is issued, when the parcel is received and when money is on its way.

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Shared Support Inbox Automation

Your support@ inbox sorted, owned and answered without crossed wires

One owner per email. Every customer email gets a single named owner and a label, so nothing is answered twice and nothing slips through.
Replies with full context. Drafts include the customer's account, recent orders and past threads, so customers do not have to explain themselves again.
A clear view of response times. Leaders see waiting emails, response times and request types without anyone keeping a manual log.

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Customer Feedback & Review Insights

Hear what every ticket, survey and review says, every week

One view of the customer's voice. Tickets, chats, NPS and CSAT comments, call notes and public reviews are read in one place and grouped into the same set of themes.
Problems spotted early. A theme that suddenly grows, such as a checkout error after a release, is flagged to its owner within a day with example messages.
Feedback tied to revenue. Themes are linked to account value, plan and churn so leaders can rank fixes by business impact, not by who complained loudest.

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Included add-on

Executive Ask: ask your business anything

One plain-English assistant connected to every system you run: CRM, helpdesk, ERP and accounting, HR, inbox and docs. Leaders get sourced answers in seconds and can trigger actions with approval. It respects everyone's existing permissions and logs every answer.

See Executive Ask

Ask it, for example

Which customers waited longest for a first reply this week, and why?
Which carrier caused the most late deliveries and support contacts last month?
Which products were returned most last month, and what reasons did customers give?

Live in 3 to 6 weeks

1
Week 1
Discovery and access
We map the workflow with your team, agree the outcomes and KPIs, measure today's baseline and get secure access to your tools.
2
Weeks 2–3
Build and connect
We build the agents and connect your systems, with your rules, approval steps, permissions and logging.
3
Weeks 3–5
Test and pilot
We test on your real history, then run a pilot on live work while your team reviews what the agent does.
4
Weeks 4–6
Go live and hand over
We roll out in stages, train your team, hand over dashboards and runbooks, and keep improving it with you.