Done For You

Done-For-You IT & Internal Ops Automations

Tickets, access, knowledge and alerts handled fast and logged for audit. Each automation is built, connected and run for you, live in 3 to 6 weeks.

IT Helpdesk Automation

Password resets, lockouts and how-to tickets closed in minutes, not left in the queue

Routine tickets closed on first contact. Resets, lockouts, MFA re-enrolment, standard software and common how-to questions are resolved in the chat or portal where the user asked, without waiting for a technician.
Technicians work real problems. The queue technicians see is smaller and already triaged, with category, priority, device details and steps tried, so they start fixing instead of asking questions.
Safer identity checks. Every reset follows the same verification steps, which closes the gap that social engineers use against busy help desks.

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Employee Onboarding & Offboarding Access

Right access on day one, every account closed on the last day

Departures closed the same day. When HR records a termination, sign-in is disabled and sessions revoked at the agreed time, and every connected app is cleaned up from one checklist.
Access that matches the role. New hires and movers get the groups and apps their role needs, extras need an approval, and old access is removed when people change jobs.
Evidence on demand. Every grant and removal is logged with the approver and time, so access reviews and audits take hours of checking instead of weeks of hunting.

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Internal Knowledge Assistant

Staff ask in plain English and get the answer from your own docs, with the source

Answers in the flow of work. People ask in Teams or Slack and get a short answer with links, instead of searching several tools or interrupting a colleague.
Experts interrupted less. Senior staff stop answering the same questions in chat and spend that time on the work only they can do.
Docs that stay current. Questions the assistant can't answer and pages that contradict each other go to the page owner, so the knowledge base gets better with use.

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Alert & Incident Triage

Every alert read, grouped and routed, so on-call engineers only wake for real incidents

Fewer, better pages. Duplicates and self-clearing alerts are grouped or held, so the alerts that reach a person are worth their attention.
Faster start on real incidents. Each page arrives with affected systems, recent changes, related alerts and diagnostic results, so the engineer starts fixing instead of gathering context.
A clear picture of alert noise. Weekly reports show which monitors are noisy, which thresholds to change and which clients or services generate the most work.

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Included add-on

Executive Ask: ask your business anything

One plain-English assistant connected to every system you run: CRM, helpdesk, ERP and accounting, HR, inbox and docs. Leaders get sourced answers in seconds and can trigger actions with approval. It respects everyone's existing permissions and logs every answer.

See Executive Ask

Ask it, for example

How many IT tickets did the agent resolve last month, and which categories still need a technician?
Does anyone who left in the last ninety days still have an active account anywhere?
What are people asking the knowledge assistant most, and which questions can't it answer?

Live in 3 to 6 weeks

1
Week 1
Discovery and access
We map the workflow with your team, agree the outcomes and KPIs, measure today's baseline and get secure access to your tools.
2
Weeks 2–3
Build and connect
We build the agents and connect your systems, with your rules, approval steps, permissions and logging.
3
Weeks 3–5
Test and pilot
We test on your real history, then run a pilot on live work while your team reviews what the agent does.
4
Weeks 4–6
Go live and hand over
We roll out in stages, train your team, hand over dashboards and runbooks, and keep improving it with you.