Every call answered and booked, even when your techs are under a sink
A done-for-you missed-call capture and job booking automation is an AI voice and text agent that picks up when your office or techs cannot. It asks what the job is, checks the address and urgency, offers real slots from your field service software, books the job and texts a confirmation. BufferSol designs, builds, connects and configures it inside your ServiceTitan, Jobber or Housecall Pro account, with emergencies routed to a person.
- Live in 3 to 6 weeks
- Works inside your current tools
- Your people approve what matters
Built for
HVAC, plumbing & electricalThe outcome
What changes for your business
Calls turn into booked jobs
Callers get a real appointment window on the first call instead of a promise that someone will call back, so the job stays with you rather than the next name on Google.
Emergencies reach a person fast
No-heat, no-cooling, active-leak and gas-smell calls are flagged during the call and passed to the on-call tech or dispatcher with a summary, not left in a voicemail box.
A clear record of every caller
Each call leaves a transcript, a short summary, the customer record and the booking in your field service software, so the office starts the day knowing exactly what came in overnight.
Is this you?
For HVAC, plumbing, electrical, roofing and remodeling companies with one to forty trucks, where calls spike in peak season and the owner or a small office team cannot pick up every ring.
- Your call log shows rings that went to voicemail during busy mornings, lunch and after five.
- Techs carry the business line and miss calls while on a roof, in an attic or driving.
- Callers rarely leave a message, so you cannot tell which missed calls were real jobs.
- Your answering service takes messages but cannot see the schedule or book anything.
- Peak-season heat waves or freezes bring more calls than your office can handle.
Today vs done for you
The current way, and the new way
What your team does by hand today, and what the automation does instead, step by step.
How it works today
- A homeowner calls the main line while the office manager is already on another call and the owner is on a job.
- The call rolls to voicemail or to a tech's cell phone, which is in the truck or in a pocket under a work glove.
- Most callers hang up without a message; a few leave a garbled number and a vague description.
- Hours later someone scrolls the missed-call list, calls back, and often learns the customer already booked another company.
- When the callback works, the office re-asks the same questions, types the details into ServiceTitan or Jobber, and texts the customer by hand.
What it quietly costs you
- · Jobs paid for by your ads, wraps and referrals go to whichever competitor answered first.
- · Techs lose focus and time on the job taking calls they cannot book from a ladder.
- · No one knows how many missed calls were real work, so staffing and marketing decisions are guesses.
How it works done for you
- When a call is not picked up within a set number of rings, or comes in after hours, the AI voice agent answers in your company name.
- It asks what is wrong, the address, the equipment or fixture involved, and whether it is an emergency, using a script your service manager approves.
- It looks up the caller in ServiceTitan, Jobber or Housecall Pro, checks the service area and membership status, and reads open slots for the right job type.
- For routine work it offers two or three real arrival windows, books the job, creates or updates the customer record, and sends an SMS confirmation.
- For emergencies or anything outside the rules, it warm-transfers to the on-call tech or texts the dispatcher a summary and callback number.
- If a caller hangs up, it sends a text-back within a minute with a booking link and the option to reply with the problem.
- Every call is recorded, transcribed and summarized, and the outcome (booked, transferred, follow-up needed) is logged on the customer record.
Your people
What changes for your team
Office manager or CSR
Today
Juggling the phone, the schedule and walk-in questions, then calling back a list of missed numbers at the end of the day.
Done for you
Reviewing the agent's bookings each morning, handling tricky callers and upselling maintenance plans.
Field technician
Today
Answering the company phone mid-repair and trying to remember details to pass to the office.
Done for you
Finishing the job in front of them; only true emergencies reach them, with a written summary.
Owner
Today
Taking calls at dinner and on weekends because no one else will.
Done for you
Checking a daily report of calls answered, jobs booked and calls that needed a person.
The numbers
What it's worth to you
Estimate the time and cost you get back with your own numbers. We baseline the real figures in week 1 and track these KPIs from day one.
Example inputs · change them to yours
The automated share covers routine service and estimate calls the agent answers, qualifies and books without a person; emergencies and complex calls still go to your team.
Staff time back
45 hours a month
About 0.3 full-time people freed for higher-value work
Capacity reclaimed a month
$1,125
A year
$13,500
An estimate from your inputs only. In week 1 we measure your real baseline, so results are tracked against your own numbers.
Answered call rate
We pull two to four weeks of call logs from your phone system before launch and compare answered versus missed calls by hour and day after go-live.
Call-to-booking rate
We match calls to jobs created in your field service software and track how many real service calls end in a booked appointment.
Time to callback for transferred calls
We time how long emergency and escalated calls wait for a person, from the agent's transfer or text to the first human contact.
After-hours jobs booked
We count jobs booked outside office hours and compare them with the after-hours voicemails you used to receive.
Caller drop-offs recovered by text-back
We track hang-ups that received a text-back and how many of those replied or booked.
Works with the tools you already use
- ServiceTitan
- Jobber
- Housecall Pro
- Twilio
- RingCentral
- Google Business Profile
- Google Calendar
- HubSpot
- Slack
Guardrails built in
- The agent books only job types, service areas and time windows you approve, and never quotes a price unless you supply a fixed diagnostic or trip fee rule.
- Emergency keywords such as gas smell, no heat with vulnerable occupants, or flooding trigger an immediate transfer to a person.
- Callers are told they are speaking with an automated assistant, and calls are recorded only where your consent message allows it.
- Every call, transcript, booking and transfer is logged on the customer record so the office can audit what the agent said.
- Daily caps and schedule rules stop the agent from overbooking a tech or a day.
Why it hurts today
What teams say about this work
Common complaints from operators, reviewers and industry research.
Contractors miss calls mostly because they are physically working: hands full, loud job sites, and the phone left in the truck. The caller hangs up and dials the next contractor on the list.
Callers sent to voicemail almost never leave a message, so a missed call to a home services company is usually a lost lead with no way to follow up.
Traditional answering services take a message and stop there, which leaves the owner to call back, work out what the customer needs and hope they have not hired someone else.
Reviewers of ServiceTitan say parts of the system are confusing to learn and support can be slow, which makes it hard for a small office to keep every call and booking clean.
How it works
From kickoff to live in 3 to 6 weeks
We do the build, the integrations and the rollout. Your team gives us access, reviews the pilot and approves go-live.
- 1
Week 1
Discovery and access
We map the workflow with your team, agree the outcomes and KPIs, measure today's baseline and get secure access to your tools.
- 2
Weeks 2–3
Build and connect
We build the agents and connect your systems, with your rules, approval steps, permissions and logging.
- 3
Weeks 3–5
Test and pilot
We test on your real history, then run a pilot on live work while your team reviews what the agent does.
- 4
Weeks 4–6
Go live and hand over
We roll out in stages, train your team, hand over dashboards and runbooks, and keep improving it with you.
Included with every automation
Executive Ask: ask your business anything
One plain-English assistant connected to the systems you run: CRM, helpdesk, ERP and accounting, HR, inbox and documents. Leaders get sourced answers in seconds and can trigger actions with approval. It respects everyone's existing permissions and logs every answer.
See Executive AskAsk it, for example
- How many calls did we miss last week, and how many of those did the agent book?
- Which emergency calls came in overnight, and how long did each one wait for a tech?
- Which marketing source sent the most calls that turned into booked jobs this month?
Missed-Call Capture & Job Booking: questions
Straight answers to what clients ask us most.
Ask our teamWill customers know they are talking to an AI?
Yes. The agent introduces itself as your company's automated assistant and offers a person at any point. It speaks naturally, handles interruptions and asks the same questions your best CSR would ask. In our experience homeowners care most about getting a real appointment window quickly. Anyone who wants a human, sounds distressed, or describes an emergency is passed to your on-call person with a summary so they do not repeat themselves.
Has BufferSol built a voice agent like this before?
Yes. BufferSol built an AI voice lead qualification agent for real estate and home services that answers inbound calls instantly, understands intent, asks qualification questions and books appointments directly into the CRM calendar, then sends confirmations by SMS. Calls are transcribed and summarized, and hot leads are routed to a human immediately. This automation applies the same approach to your field service software and service rules.
How long does it take to go live?
Most companies are live in 3 to 6 weeks. The first part covers your call flows, job types, service area, emergency rules and the script. Then we connect your phone system and ServiceTitan, Jobber or Housecall Pro, test with recorded sample calls, and run a supervised period where your office reviews every booking. Timing depends mostly on phone system access and how quickly your team signs off on the script.
What does it cost?
Cost depends on call volume, how many locations and phone numbers you run, which field service software you use and how complex your booking rules are. We do not publish a fixed price because those inputs vary a lot between a three-truck plumber and a multi-branch HVAC company. Pricing is quoted after a short scoping call where we look at your call logs and current setup.
Does it replace our answering service or our CSRs?
It replaces the message-taking part, not the people who build relationships. Many clients keep their CSRs for daytime calls and let the agent catch overflow, lunch breaks, evenings and weekends. Others drop the overnight answering service because the agent can see the schedule and book, which a message service cannot. Your team decides which calls the agent takes first, and that can change by season.
Pairs well with
Instant Lead Response & Qualification
Reply to every inbound lead in minutes, day or night, and book the good ones
See the outcomeScheduling & Dispatch
Jobs, deliveries and dock slots scheduled and rebooked without phone tag
See the outcomeQuotes & Estimates
Estimates sent the same day and followed up until the customer decides
See the outcomeSources
Get Missed-Call Capture & Job Booking done for you
Tell us about your volumes and tools. A senior engineer replies within one business day with scope, timeline and cost.
Live in 3 to 6 weeks · Priced after a short call · Company emails only