01 · The challenge
What was holding the business back
Knowledge was scattered across wikis, drives, tickets and chat. New hires took months to ramp up and experts were interrupted constantly with the same questions.
- Information spread across many tools
- Slow onboarding
- Experts answering the same questions repeatedly
02 · Our solution
How we solved it
We deployed a retrieval-augmented assistant in Slack and on the web that searches approved sources, answers with citations and only uses documents each user is allowed to see.
An evaluation suite measures answer accuracy before every release, and feedback buttons continuously improve retrieval.
03 · What we built
Key capabilities
01
Cited answers
Every answer links to the exact source passages.
02
Permission-aware search
Respects existing document access controls through SSO.
03
Slack & web
Available where people already work.
04
Quality evaluations
Automated accuracy tests and feedback loops.
04 · The outcome
What changed for the client
- Instant, trustworthy answers for every team
- Faster onboarding for new hires
- Fewer interruptions for subject-matter experts
