Staff ask in plain English and get the answer from your own docs, with the source
A done-for-you internal knowledge assistant is a private AI agent that answers employee questions from your own Confluence, SharePoint, Google Drive, Notion and ticket history. It searches only what each person is allowed to see, gives a short answer with links to the source pages, and says clearly when it doesn't know. It also flags outdated or conflicting pages to their owners. BufferSol builds, connects and runs it in your tenant, with every question logged.
- Live in 3 to 6 weeks
- Works inside your current tools
- Your people approve what matters
The outcome
What changes for your business
Answers in the flow of work
People ask in Teams or Slack and get a short answer with links, instead of searching several tools or interrupting a colleague.
Experts interrupted less
Senior staff stop answering the same questions in chat and spend that time on the work only they can do.
Docs that stay current
Questions the assistant can't answer and pages that contradict each other go to the page owner, so the knowledge base gets better with use.
Is this you?
Companies of fifty to several thousand people whose know-how is spread across wikis, shared drives, chat threads and tickets, where new and experienced staff alike lose time hunting for answers or asking the one person who knows.
- The same questions appear in Slack channels every week.
- Wiki search only works if you already know the page title.
- There are three versions of the same process doc and nobody knows which is current.
- New hires depend on a few long-tenured people for answers.
- Knowledge leaves when an expert leaves.
Today vs done for you
The current way, and the new way
What your team does by hand today, and what the automation does instead, step by step.
How it works today
- An employee needs the steps for a customer refund exception or a deployment rollback.
- They search Confluence, then SharePoint, then Slack, and find several pages with different dates.
- They message a colleague who knows, who stops what they are doing to answer.
- The answer lives in that chat thread and is lost a week later.
- Outdated pages stay up because nobody owns them.
What it quietly costs you
- · Hours each week lost to searching and waiting for replies.
- · Mistakes when people follow an old version of a process.
- · Constant interruptions for the few experts everyone relies on.
How it works done for you
- BufferSol connects Confluence, SharePoint, Google Drive, Notion and resolved tickets to a private index in your cloud, and keeps it in sync as pages change.
- Each document keeps its original permissions. When someone asks a question, the assistant checks their identity in Entra ID, Okta or Google and searches only what they can open.
- It reads the most relevant passages, writes a short answer, and links the exact pages and sections it used, with the last-updated date.
- If sources conflict, it shows both and names the owners. If nothing covers the question, it says so and suggests the right channel or person.
- Unanswered questions, thumbs-down answers and stale pages go into a weekly report for page owners, who fix the source rather than the bot.
- Every question, answer and source is logged for review, and sensitive spaces such as HR cases or legal matters can be excluded entirely.
Your people
What changes for your team
Subject-matter expert
Today
Answers the same questions in chat and direct messages many times a week.
Done for you
Fixes the source page once when the assistant flags a gap, and is interrupted far less.
New hire
Today
Hunts across tools and is unsure who to ask or which doc is current.
Done for you
Asks the assistant and gets an answer with links to read further.
Knowledge or operations lead
Today
Has no view of what people can't find or which pages are stale.
Done for you
Uses the weekly gap report to assign owners and retire outdated pages.
The numbers
What it's worth to you
Estimate the time and cost you get back with your own numbers. We baseline the real figures in week 1 and track these KPIs from day one.
Example inputs · change them to yours
Example input: minutes per employee per month spent searching for internal information; the automated share is the part a sourced answer replaces.
Staff time back
90 hours a month
About 0.6 full-time people freed for higher-value work
Capacity reclaimed a month
$4,050
A year
$48,600
An estimate from your inputs only. In week 1 we measure your real baseline, so results are tracked against your own numbers.
Questions answered with a source
Share of questions where the assistant gave a sourced answer and the user did not ask again.
Answer accuracy
Page owners score a weekly sample of answers in their area.
Repeat questions in chat
Count of common questions in key Slack or Teams channels, before and after launch.
Stale pages fixed
Pages flagged as outdated or conflicting that owners updated or archived each month.
New-hire time to first contribution
Manager-reported time until a new hire works without daily help, compared with recent cohorts.
a quarter of the workweek
nine hours each week
Works with the tools you already use
- Confluence
- SharePoint
- Google Drive
- Notion
- Slack
- Microsoft Teams
- Jira
- Zendesk
- Microsoft Entra ID
- Okta
Guardrails built in
- Every answer respects the source system's permissions; people only get answers from documents they could open themselves.
- Answers always cite their sources, and the assistant says when it doesn't know instead of guessing.
- Your data stays in your cloud tenant and is not used to train public models.
- Admins can exclude spaces, folders or labels, such as HR cases, legal matters or board material.
- Questions and answers are logged with retention you set, and can be reviewed or deleted.
Why it hurts today
What teams say about this work
Common complaints from operators, reviewers and industry research.
Knowledge workers and executives alike say they spend about a quarter of their workweek searching for information.
UK workers report losing more than a full working day each week tracking down the information they need, with about half the week going to coordination such as sharing details and chasing colleagues.
Employees depend on people instead of self-serve resources for answers, and forget what they were taught by the time they actually need it.
How it works
From kickoff to live in 3 to 6 weeks
We do the build, the integrations and the rollout. Your team gives us access, reviews the pilot and approves go-live.
- 1
Week 1
Discovery and access
We map the workflow with your team, agree the outcomes and KPIs, measure today's baseline and get secure access to your tools.
- 2
Weeks 2–3
Build and connect
We build the agents and connect your systems, with your rules, approval steps, permissions and logging.
- 3
Weeks 3–5
Test and pilot
We test on your real history, then run a pilot on live work while your team reviews what the agent does.
- 4
Weeks 4–6
Go live and hand over
We roll out in stages, train your team, hand over dashboards and runbooks, and keep improving it with you.
Included with every automation
Executive Ask: ask your business anything
One plain-English assistant connected to the systems you run: CRM, helpdesk, ERP and accounting, HR, inbox and documents. Leaders get sourced answers in seconds and can trigger actions with approval. It respects everyone's existing permissions and logs every answer.
See Executive AskAsk it, for example
- What are people asking the knowledge assistant most, and which questions can't it answer?
- Which teams have the most outdated or conflicting documentation?
- What is our current process for approving a refund over the standard limit, and who owns that page?
Can people see documents they're not supposed to?
No. The assistant checks each user's identity and searches only documents that user can already open in Confluence, SharePoint, Drive or Notion. Permissions are synced from the source systems, so a change there applies to the assistant too. Admins can also exclude whole spaces or folders, such as HR cases or board papers, from the index entirely.
What happens when our docs are wrong or out of date?
The assistant shows the last-updated date with every source, and when two pages disagree it shows both and names their owners. Thumbs-down answers, unanswered questions and stale pages go into a weekly report so owners can fix or archive the source. Over time the documentation improves because people can see where it fails.
How long does it take to go live?
Most assistants are live in 3 to 6 weeks. We agree which sources to include and exclude, connect them with read-only access, and sync permissions. A pilot group asks real questions for a short period while page owners check answers. We fix gaps in the sources and the setup, then roll out in Slack or Teams to everyone.
What does it cost?
It is quoted after a short scoping call. The main factors are the number of users, how many sources and documents we connect, permission complexity, and where you want the assistant available. You get a written quote with a fixed scope before any build starts, so you can approve the budget knowing what is included.
Is our data used to train an AI model?
No. Documents are indexed in your own cloud tenant, and the models we use are called through business APIs that do not train on your data. Questions and answers are stored under the retention rules you set, and you can delete the index and logs at any time.
Pairs well with
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See the outcomeIT Helpdesk Automation
Password resets, lockouts and how-to tickets closed in minutes, not left in the queue
See the outcomeMeeting Notes, Decisions & Action Tracking
Every meeting ends with decisions, owners and deadlines that actually get tracked
See the outcomeSources
Get Internal Knowledge Assistant done for you
Tell us about your volumes and tools. A senior engineer replies within one business day with scope, timeline and cost.
Live in 3 to 6 weeks · Priced after a short call · Company emails only